Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unworn, unwashed, untampered with and free of any damage(s). It must also be in the original packaging. Earth Toned Collective LLC reserves the right to deny returns or exchanges that do not meet this criteria.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days depending on your financial institution.
Late or missing refunds
Please contact your financial institution. There is often some processing time before your refund is officially posted. If you still have not received your refund yet, please contact us at firstname.lastname@example.org
One of a kind pieces
Items deemed one of one can not be exchanged, returned or refunded. Please read sizing charts thoroughly and verify your measurements before purchasing.
All sale items are final and can not be refunded, exchanged or returned.
We only refund, replace, and pay for shipping cost if goods are defective or damaged by fault of Earth Toned Collective. If you need to exchange your garment(s) send us an email at email@example.com with your order number as the subject. Please be advised that exchanges are dependent on inventory availability.
Buyer is responsible for paying shipping costs for returned item(s). Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund. Refunds will not include shipping cost.
Depending on where you live, the time it takes for your exchanged product to reach you, may vary.
If you are shipping an item over $40, we highly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.